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Nailsea Chiropractic Clinic

Privacy Policy

Nailsea Chiropractic Clinic
Effective Date: 01/07/2025

 

At Nailsea Chiropractic Clinic, your privacy is extremely important to us. We are committed to safeguarding the personal data of all our patients, in line with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

This Privacy Policy outlines how we collect, use, store, and protect your personal information.

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1. Who We Are

Nailsea Chiropractic Clinic
22 Colliers Walk, Nailsea, BS48 1RG
Email: info@nailseachiropracticclinic.co.uk
Phone: 01275 810296

We are the data controller responsible for the personal data you share with us.

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2. What Information We Collect

We collect and process the following types of personal information:

  • Full name

  • Date of birth

  • Address

  • Email address

  • Telephone number

  • Medical history and relevant clinical notes

  • Appointment history

  • Payment and billing information (where applicable)

 

3. How We Collect Your Information

Your information is collected in the following ways:

  • When you book an appointment via our JaneApp online booking system

  • During your consultation or treatment

  • When you contact us via email, phone, or our website

 

4. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Provide chiropractic assessments and treatment

  • Maintain accurate medical and treatment records

  • Contact you regarding your care or appointments

  • Comply with legal, regulatory, or insurance obligations

 

5. Lawful Basis for Processing

Under GDPR, we rely on the following lawful bases for processing your personal data:

  • Consent – for marketing communication (if applicable)

  • Contract – to provide treatment and manage appointments

  • Legal obligation – to maintain health records

  • Vital interests – where necessary to protect your health

  • Legitimate interests – to manage and operate our clinic efficiently

 

6. Where and How Your Data is Stored

  • All patient information is securely stored within JaneApp, our GDPR-compliant, encrypted online practice management software.

  • No paper documents containing personal or medical data are stored on-site or elsewhere.

  • JaneApp's secure servers are located in compliant jurisdictions, and all data is encrypted both in transit and at rest.

 

7. Data Sharing

We do not share your personal data with any third parties for marketing purposes.

We may share information with:

  • Other healthcare professionals (only with your explicit consent)

  • Insurance providers (upon request and with your permission)

  • Legal or regulatory authorities where required by law

 

8. Data Retention

We retain your personal information only for as long as necessary:

  • In accordance with legal, regulatory, or professional guidelines

  • For a minimum of 8 years after your last appointment (or until age 25 if you were under 18 at the time of treatment), as required for health records under UK law

 

9. Your Rights

You have the following rights under GDPR:

  • The right to access your data

  • The right to rectification

  • The right to erasure (in certain circumstances)

  • The right to restrict processing

  • The right to data portability

  • The right to object

  • The right to withdraw consent (where applicable)

To exercise any of your rights, please contact us at info@nailseachiropracticclinic.co.uk.

 

10. Data Security

We take data protection seriously and implement technical and organisational measures to protect your information, including:

  • Encrypted communication channels (SSL)

  • Password-protected access to all systems

  • Use of secure, GDPR-compliant software (JaneApp)

  • Regular audits of our data handling practices

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website and we will notify you of any significant changes.

 

12. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact:

Data Protection Officer
Nailsea Chiropractic Clinic
Email: info@nailseachiropracticclinic.co.uk
Phone: 01275 810296

If you are not satisfied with our response, you can contact the Information Commissioner's Office (ICO):
www.ico.org.uk

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